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  • Support for Business

Obtain Support for ESET Business Products

Sales and Support for New and Existing Customers

While general support is provided at no charge to existing customers, commercial support services are also available. These include remote installation, cloud services and more. Ask your support rep for more information if you feel your company could benefit from one-on-one commercial support from an experienced ESET product specialist.

If you need to add more devices to your license or otherwise reach someone who can help you with a purchase, please reach out to us directly for expedient support and direct access to our sales and support team.

Our Canadian support team is also available to answer product questions and provide assistance with your purchased ESET product.

  • By Live Chat:
    • Live chat is offline at this time. Please fill in the form below to open a support ticket.
  • By Email:
  • By Telephone:
    • Businesses of 25+ devices: (705) 733-0171, Robbie at extension 27
    • Sub-Sellers / Resellers: (705) 733-0171, Robbie at extension 27
    • Businesses of under 25 devices: (705) 733-0171, Jason at extension 23
    • Home/SOHO: Please visit our Support for Home/SOHO page

Open an Email Support Ticket

Your ticket will be created within the next few minutes. Please check your email in 10 minutes.

Product Support Directly From ESET

License holders may request support directly from ESET via the following means:

  • An extensive knowledgebase, found at
  • By telephone at 1-866-343-3738 (charges may apply)

Our Office

Business Hours

  • Monday-Thursday: 8:30am to 5:30pm
  • Friday: 8:30am to 5pm
  • Saturday-Sunday: Closed

Who Are We?

Positive E Solutions Inc. is a preferred Platinum partner with ESET Canada and ESET North America; providing sales and support services in an official capacity for ESET.

We offer:

  • Best Price Guaranteed
  • Pre- and Post-Sales Support
  • Remote Installations and Issue Remediation
  • Prorated Add-Ons to Existing Licenses
  • Upgrades/Downgrades Between Products
  • Cloud Management Services
  • Sub-Seller Services and Discounts